Python Job: Financial Systems Support Administrator-Technician

The Opportunity

This is an exciting opportunity for a Financial Systems Support Administrator/Technician to join our Financial Systems team. In this newly created position, you will provide financial systems administration and technical support to the APAC region.

Main duties and responsibilities:

Administration/Support

• Acting as primary point of contact for the Financial Systems Team, via support portal, telephone, email or in person.
• Provision of first line support for Aderant Expert to the Finance Department.
• Provision of second line support for Aderant Expert and other financial systems to users at all levels outside the finance function.
• Liaison with IT service desk and second line teams.
• Liaison with members of UK finance systems team (will require working outside normal working hours from time to time).

Advanced Technical support

• Provision of technical support for the finance systems in the APAC region.
• Ensuring that systems are operating correctly, and downtime is minimised.
• Assisting other team members to support the financial applications.
• Liaison with users to identify problems and work through to resolution.

Development

• Development and maintenance of the Firm’s Aderant Expert practice management system using the Aderant tool set.
• Development and maintenance of management and client reporting using SQL Server Reporting Services and other reporting tools.
• Development and maintenance of the report delivery mechanisms.

Skills & Experience

• Problem solving / trouble shooting.
• Knowledge of Aderant Expert
• Knowledge of iTImekeep
• Very strong administration and customer service skills are an essential requirement of the role.
• Ability to work well under pressure whilst remaining calm.
• Sound time management skills and proven ability to meet deadlines.
• Sound communication skills (written and oral) with ability to communicate at all levels.
• Financial application (preferably Aderant Expert) support and customisations.
• SQL. Ability to run and construct basic queries and updates.
• SQL Server Reporting Services.
• Programming (preferably Visual Basic / C# / Iron Python).

For more information, please contact Recruitment Manager Ellie Rosenberg via [email protected].